Shipping & Delivery Policy

Standard Shipping (Within Nigeria)

• Delivery Time: 3-5 business days
• Cost: ₦1,500 or free on orders over ₦15,000
• Tracking: SMS and email tracking provided
• Coverage: All locations in Nigeria

Express Shipping (Within Nigeria)

• Delivery Time: 1-2 business days (next day in major cities)
• Cost: ₦3,500
• Tracking: Real-time tracking available
• Coverage: Lagos, Abuja, Enugu, and surrounding areas

Overnight Delivery

• Delivery Time: Next business day morning (before 9am)
• Cost: ₦5,000
• Tracking: 24/7 real-time tracking
• Coverage: Lagos metropolis only
• Guarantee: On-time delivery or refund

International Shipping

• Delivery Time: 7-14 business days (varies by destination)
• Cost: Calculated at checkout based on weight and destination
• Tracking: Full international tracking provided
• Coverage: 50+ countries worldwide

Order Confirmation & Processing

1. Order Placed: You'll receive an order confirmation email within 15 minutes
2. Payment Verification: We verify your payment (usually within 1-2 hours)
3. Order Preparation: Our team picks and packs your order (same day)
4. Handover to Courier: Order handed to our delivery partner by 5pm
5. In Transit: You receive tracking number via SMS and email
6. Delivery: Product delivered to your address

Tracking Your Order

• Tracking number sent via SMS immediately after shipment
• Track your package online using the tracking link in your email
• Real-time updates on package location and estimated delivery
• Delivery driver contact information provided 24 hours before delivery

Delivery Methods

• Home Delivery: Package delivered to your registered address
• Workplace Delivery: Available upon request
• Pickup Points: Designated partner locations available
• Same-Day Delivery: Available in Lagos for orders before 12pm

What to Expect on Delivery Day

• You'll receive an SMS 2-4 hours before delivery
• Delivery driver will contact you 30 minutes before arrival
• Please ensure someone is available to receive the package
• Check package contents before signing receipt
• Keep your delivery receipt for reference

Signature & Proof of Delivery

• Signature required for all deliveries
• Photo proof of delivery captured by driver
• Email confirmation sent within 1 hour of delivery
• Contact us immediately if package is not received

We Cannot Ship To

• PO Box addresses (home/office address required)
• Military bases or government facilities
• Restricted or disputed regions

Restricted Items

Most items can be shipped, however certain items may have restrictions. Contact us if you have questions about specific products.

Free Shipping Conditions

• Orders over ₦15,000 (standard shipping)
• First-time customers (code: WELCOME)
• Orders with promo code containing free shipping

Shipping Cost Calculation

• Flat rate for standard shipping within Nigeria
• Weight-based for international orders
• Additional charges for addresses outside major cities
• No hidden fees - all costs shown before checkout

Package Not Received

• Contact us within 24 hours of delivery date
• Provide order number and delivery address
• We'll investigate with the delivery partner
• Replacement or full refund if package is lost

Late Delivery

• Contact us if delivery is more than 2 days late
• Tracking delays may occur during holidays
• Weather and traffic may affect delivery times
• For guaranteed on-time delivery, use Overnight service

Damaged Package During Shipping

• Report damage before leaving delivery location
• Take photos of damaged package and contents
• Contact us within 48 hours with evidence
• Full replacement or refund provided

For shipping inquiries or assistance:

• Email: support@dandelionz.com.ng
• Phone: 08101214430 / 08141680059
• Hours: Monday-Friday, 9am-6pm WAT

Our Commitment

We're committed to delivering your orders safely and on time. If you experience any issues with your delivery, our team is ready to help resolve them.