Return & Refund Policy

30-Day Return Window

You have 30 days from the date you receive your order to return items for a refund or exchange. All items must be in their original condition, unused, and with all tags attached.

What Can Be Returned?

• All clothing items in original condition
• Accessories and fashion items
• Items ordered online or in-store
• Defective or damaged products (anytime)

Non-Returnable Items

• Swimwear and undergarments (if tried on)
• Custom or personalized items
• Items purchased on clearance or final sale
• Items without original tags or in worn condition

Step-by-Step Process

1. Contact Us: Email support@dandelionz.com.ng or call 08101214430 with your order number and reason for return.
2. Receive Return Label: We'll send you a prepaid return shipping label via email.
3. Pack Your Item: Securely package your item with all original materials and documentation.
4. Ship It Back: Use the provided label to ship your return. Keep your tracking number.
5. Receive Your Refund: Once we receive and inspect your return, we'll process your refund within 3-5 business days.

Return Shipping Costs

• Free returns within Nigeria (prepaid label provided)
• International returns: Customer covers shipping costs unless item is defective
• Defective items: Free return shipping provided

Refund Timeline

• Processing: 3-5 business days after we receive your return
• Bank Processing: 2-7 business days for the refund to appear in your account
• Total Time: Usually 5-12 business days from when we receive your return

Refund Methods

• Original payment method (default)
• Store credit (may receive additional 10% bonus)
• Bank transfer (if requested)

Partial Refunds

We may issue partial refunds if:

• Item shows signs of wear or damage
• Tags have been removed or damaged
• Item is missing original packaging

Item Exchanges

You can exchange items for different sizes or colors within 30 days of purchase:

• No exchange fee for same price items
• Small fee may apply if exchanging for higher-priced item
• If exchanged item is out of stock, we'll issue a refund instead
• Exchange shipping is free on most orders

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 48 hours with photos of the damage
• No return required for obviously defective items
• Full refund or replacement shipped immediately
• Prepaid return label provided

Wrong Item Received

If we sent you the wrong item:

• We'll arrange an immediate exchange or refund
• Prepaid return label provided
• Correct item shipped at no additional charge

Late Returns

Items received after 30 days cannot be returned for refund but may be eligible for store credit. Contact customer service to discuss options.

For return inquiries or to initiate a return:

• Email: support@dandelionz.com.ng
• Phone: 08101214430 / 08141680059
• Hours: Monday-Friday, 9am-6pm WAT

Satisfaction Guarantee

We stand behind the quality of our products. If you have any issues with your purchase, our customer service team is here to help make it right. Your satisfaction is our priority.