Frequently Asked Questions

Standard shipping within Nigeria takes 3-5 business days. Express shipping is available for next-day delivery in major cities. International shipping typically takes 7-14 business days depending on your location.

Yes! We offer free standard shipping on all orders over ₦15,000 within Nigeria. For orders under ₦15,000, a flat shipping rate of ₦1,500 applies.

Absolutely! Once your order ships, you'll receive a tracking number via SMS and email. You can also track your order in your account under "Order History" section.

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be shown at checkout. International orders may be subject to customs fees.

Visit our website or app, browse our collection, add items to your cart, and proceed to checkout. Choose your preferred shipping method and payment option, then confirm your order.

You can modify or cancel your order within 2 hours of placement. After that, contact our customer service immediately at support@dandelionz.com.ng or call 08101214430.

Contact us within 48 hours with photos and your order number. We'll immediately arrange a replacement or refund and provide a prepaid return label if needed.

You can update your address within 2 hours of placing your order through your account. After that, please contact customer service immediately.

We offer a 30-day return policy for most items. Products must be unworn, unwashed, and in their original condition with all tags attached. Some items like swimwear and personalized products are final sale.

Once we receive your return, it takes 3-5 business days to process. The refund is issued to your original payment method and typically appears in 2-7 business days depending on your bank.

Yes! You can exchange items for different sizes or colors within 30 days. If the item is out of stock, we'll process a refund instead. Exchange shipping is free for most orders.

Keep your return tracking number. If your package doesn't arrive within the expected timeframe, contact us with the tracking information and we'll investigate with the courier.

We accept bank transfers, debit cards, credit cards, and payments through Flutterwave and Paystack. All payments are processed through secure, encrypted systems.

Yes! We use industry-standard SSL encryption to protect your payment information. We never store your complete payment details on our servers.

Yes! We offer installment payment options through our payment partners. You can split your payment over 3-12 months depending on the amount selected at checkout.

Your payment is charged immediately when you confirm your order. If the payment fails, you'll receive a notification and can try again.

Each product page includes a detailed size chart with measurements. We recommend measuring yourself and comparing to our chart. When in doubt, go one size up.

Yes! Many of our products are made from sustainable materials like organic cotton and recycled fabrics. Look for the "Sustainable" badge on product pages.

Care instructions are provided on each product label. Generally, wash similar colors in cold water with mild detergent and line dry or tumble dry on low heat.

Our inventory updates in real-time. If an item shows as "In Stock," it's available for purchase. Out of stock items show an "Out of Stock" label with a notify option.